Returns & Exchanges
At Kojima Productions Store, we strive for excellence in every piece of gear; if your order does not meet your expectations, you can return items within 30 days of delivery for a full refund or exchange. All items must be returned in their original, unworn condition with all tags and packaging intact to ensure a successful connection.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Cargo
Securely pack your items in their original packaging, ensuring all labels are attached, and include the printed return authorization slip inside the box.
Dispatch the Package
Affix the provided prepaid shipping label to the outside of your package and drop it off at any authorized courier location.
Verification and Refund
Once our team receives and inspects your return for quality assurance, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing